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Products & Solutions

Voice Logger  
 
What is Voice Logger?
Voice logging or telephone recording is the practice of regularly recording audio, usually in a business situation. Most commonly telephone lines or business radio channels are recorded. This allows businesses to keep records, improve customer service, increase security, and decrease errors. Although Voice logging is synonymous with telephone recording, or phone recording, it includes also recording the radio and VoIP conversations. In a call center environment it is often called "agent monitoring" or "call logging"



CallXplorer has been designed as a solution to the problem of installing and maintaining complex and expensive voice logging application, which requires frequent service and support from vendors. CallXplorer is a powerful and unified voice logging application which can run on any PC, laptop or rack servers. The application supports almost all the network types via (Analog trunk lines, Analog extensions, Digital trunk line (ISDN PRI), Digital extension (KTS)-limited model support.)

 

Call Center Application  
 
The Call Center Application is a full-featured inbound and outbound contact solution delivering call management, list control and workflow management. With an integrated robust, MySql database, automates, organizes, and manages your telephone calling campaigns and resources, enabling you to build productivity and increase inbound and outbound call volume. Dialer's software also provides complete local and remote reporting, monitoring and supervision control that helps manage operations in actual fact.

 

Dialer  
 
A dialer is an electronic device that is connected to a telephone line to monitor the dialed numbers and alter them to seamlessly provide services that otherwise requires lengthy access code to be dialed. A dialer automatically inserts and modifies the numbers depending on the time of day, country or area code dialed, allowing the user to subscribe to the service providers who offer the best rates.

 

     
 
  Copyright 2013 - Acute CTI Sol

Copyright 2013 - Acute CTI Solutions

 

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