Acute Solutions' gives you all the building blocks needed to create a full-featured inbound or outbound call center.
The BPO industry presently offers outsourcing for processes such as Customer Care, tech support & Telemarketing & sales, Collections, market research etc., catering to diverse verticals, mainly telecom, technology, banking and insurance.
The wide spectrum of industries need tailor-made solutions that just fits into their business processes, which provides a mammoth opportunity in both domestic as well as outsourced contact centers, an evolving need for customized communications solutions.
Acute Solutions is a comprehensive Communications Suite for Contact Centers with innovative capabilities for inbound, outbound and blended processes. Leveraging the all-in-one approach, Acute Solutions offers functionality catering to varied requirements of different Contact Centers. For customer service, tech support, collections, etc., the solution offers best-of-breed inbound capabilities such as advanced multi-site, intelligent routing, Dynamic Queue management with Queue View, and multi- channel support.
For outbound processes, Acute Solutions offers predictive, progressive and selected dialing with easy switchover to preview and manual dialing as well as Robust Lead Management with Advanced
Exclusion for Call Compliance. Be it a voice-only campaign or a multi-channel contact process, Acute Solutions is the answer to the productivity puzzle of Contact Centers.
Acute Solutions caters to a Voice-only Call Center, as well as a multi-channel Contact Center with equal deft, owing to its need-based packaged approach
Over the time, our applications have provided client benefits like: